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Night Auditor/Front Desk Agent

Company: Country Inn & Suites / HVS Hotel Management
Location: Greeley
Posted on: November 17, 2021

Job Description:

Summary Assists in coordinating front office activities of hotel such as check-in, check-outs, reservations and resolving problems that arise from guest complaints, reservations, room assignment activities, and unusual requests and activities and inquiries by performing the following duties personally or through subordinate supervisors. Responsibilities include training employees, addressing complaints, and resolving problems.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.Greets, registers and assigns rooms to guests following established check-in/check-out procedures.Complete AM and/or PM check list to include bucket check, credit report, discrepancy room report, monitoring guest balances, high balances, due outs, blocking, pre-registration, shift closing, and turn down.Issues room keys follows room key procedures.Sorts and logs incoming mail and packages.Transmits and receives telephone messages, serve as a hotel operator relief.Answers inquiries pertaining to hotel services; registration of guests; and shopping dining, entertainment, and travel directions.Keeps records of room availability and guests' accounts.Computes bill, collects payment, and makes change for guests.Makes and confirms reservations.Posts charges such as room, food, liquor, or telephone, to ledger.Deposits guests' valuables in hotel safe or safe deposit box.Knowledge of various room types and rates.Utilize Front Office and Reservations computer systems.Follow cash handling and bank procedures.Informed and follows property emergency procedures.Follows sell out procedures and relocates guests as necessary.Ensures computer systems and all related interfaces are functioning properly.Greets VIP guests and follows VIP procedures.Arranges for special services.Works with sales and convention services departments to ensure group needs are met.Works with accounting and night audit to ensure proper procedures have been covered.Confers and cooperates with other department heads to ensure proper service levels.Assists in ordering department supplies and equipment and controls and other expenses.Assists in managing Guest Service Scores.Enrolls guests in franchise specific rewards programs.Meet all requirements set forth by specific hotel franchise when it comes to services, quality and job details.Complete normal every day guest service representative tasks and duties.Supervisory Responsibilities: NoneQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply good concepts of basic algebra and geometry.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee is frequently required to walk. The employee is occasionally required to sit; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.Job Type: Part-timeSalary: $13-14.00 /hourWE ARE OFFERING A SIGNING BONUS TO CANDIDATES WHO HAVE RECEIVED THE COVID-19 VACCINEJob Type: Part-timePay: $13.00 - $14.00 per hourSchedule:

  • 8 hour shiftSupplemental Pay:
    • Signing bonusEducation:
      • High school or equivalent (Preferred)Experience:
        • Hotel Experience: 1 year (Preferred)
        • Front Desk: 1 year (Preferred)Work Location:
          • One locationWork Remotely:
            • NoWork Location: One location

Keywords: Country Inn & Suites / HVS Hotel Management, Greeley , Night Auditor/Front Desk Agent, Accounting, Auditing , Greeley, Colorado

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