Customer Service Representative Nights and Weekend
Company: Planet Fitness - PF Baseline Fitness
Location: Denver
Posted on: February 18, 2026
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Job Description:
Job Description Job Description Benefits: Employee discounts
Free uniforms Opportunity for advancement Job Title: Customer
Service Representative Reports to: Club Manager Status: Full
Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible
for new member sales and creating a positive member experience by
providing a superior level of customer service to members,
prospective members, and guests. Essential Duties and
Responsibilities Greet/meet potential members, providing a great
customer experience. Handle front desk related tasks: o Answering
phone calls in a polite and friendly manner to assist with
questions or concerns. o Taking info calls and tours o Assist in
member check-ins, sign-ups, cancellations, BCM amenity usage, and
updating member account information. Facilitate member services
issues and questions and forward to Club Manager/Manager in
Training/Team Lead as needed. Help maintain the
neatness/cleanliness of the club. Essential Behavior Requirements
Customer Service: communicates and interacts with customers
(including coworkers and the public) in a way that exceeds the
customers wants and needs. Listening: actively listens to
customers, (includes coworkers and the public) empathizes (sees the
situation from the customers perspective) and works together to
solve the problem. Problem Solving: recognizes and defines
problems; analyzes relevant information; encourages alternative
solutions and plans to resolve situations; seeks additional
assistance when needed. Diplomacy: demonstrates tact and skill in
all interactions while using appropriate behavior and language.
Communication: Ability to communicate questions, concerns or issues
to a supervisor in a timely manner. Minimum Qualifications Honesty
and good work ethic Strong customer service skills Basic computer
proficiency Physical Demands Standing and walking at least 75% of
the shift Talking in person or on the phone at least 75% of the
shift Must be able to lift to 50 lbs. less than 30% of the time.
Benefits Dollars for Scholars Program Employee Appreciation Program
Free Membership for self and one family member or friend Team
Member Support Team Health, Dental and Vision Insurance Critical
Illness Insurance Short Term Disability Insurance Accident
Insurance Voluntary Life Insurance Pet Insurance HSA Advancement
Opportunities Check us out on LinkedIn at: Planet Fitness - PF
Baseline Fitness
Keywords: Planet Fitness - PF Baseline Fitness, Greeley , Customer Service Representative Nights and Weekend, Customer Service & Call Center , Denver, Colorado
