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Customer Service Representative (CSR) Coopers Auto Body Fort Collins

Company: Yoder Family of Companies
Location: Greeley
Posted on: May 15, 2022

Job Description:

Job Description Are you seeking to start a career? Do you desire to use your skills and grow as a professional? Are you looking to join a positive and hardworking culture? Look no farther Come join us in building a career with one of the fastest growing Automotive businesses in Northern Colorado. We are a full-service, family-owned automotive company that has been a cornerstone business serving the automotive needs of our customers since 1908. The Yoder Family of Companies is a full suite of Automotive sales, service and finance companies that has been in business for over 110 years and proudly employ nearly 300 people and growing strong. Auto Body Repair is a part of Yoder Companies To learn more about who we are, the services we provide and our commitment to customer safety and satisfaction, visit Abra Auto Body Repair, to read our story and more CSR Position Summary The Customer Service Representative (CSR) is responsible for providing superior customer service to customers throughout the repair process. S/he supports the organizations sales and customer communication processes and helps to manage the body shop's volume of work-in-process (WIP). S/he are expected to manage customer payments and maintain accounts receivable collection balances in line with company standards. S/he provides general administrative support to the General Manager and Customer Service Manager positions. S/he is responsible for nurturing and cultivating a positive culture and work environment that aligns with the mission and values of the organization. CSR Essential Duties and Major Responsibilities Handle customer concerns in the following areas but not limited to the list below: Warranty Claims Mechanical Issues outside of Warranty 30 Day Repair Orders We Owe Issues Equipment/Parts Issues Provide excellent customer service for new and existing customers. Field in-house warranty calls Approve warranty claims based on guidelines Document warranty claims on each customer account Complete warranty paperwork on each claim Communicate with shops completing warranty repairs Ensure shop collects deductible before proceeding with the repairs Weekly follow-up with customers: Vehicle Issues, Title Issues, Paperwork Questions, Company Review, Collection Congratulations/Thank you' s, and Warranty Claims/Extended Warranty Communicate with involved entities on a consistent basis: Sales Manager Bank Manager When necessary: Warranty Company Truck City Outside Shops/Vendors Counties Title Clerks at central office Schedule Rentals for customers, and payment plan if the dealership will cover the cost. (Must include a Purchase Order to go forward with our payment). Receive payments from customers walk-in customers. Collect CPAY payments. Maintain referral process. Complete accounting tasks when available. Consistently follows companies sales process by gathering customer information and providing basic information about company services. Monitors work volume scheduled for the center and when a schedule is full, submits load Maintains a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes. Is an active and prepared participant in morning board meetings and admin meetings. Follows up on all assigned action items, including sublet appointments. Assists in problem-solving if a customer cannot pick up the vehicle when completed. Assists in carrying out ABRA's process on customer communication throughout the repair processes. Ensures that all customers understand the CSI survey process. Works with centralized accounting on AP & AR processing. Maintains his/her workspace in an organized manner, as well as monitoring the reception area/restrooms to ensure they remain neat and clean. CSR Education High school degree or equivalent, associate or bachelor's degree preferred. CSR Experience A minimum of 2 years of related customer service experience, preferably in a retail setting. 2 years Body Shop CSR or equivalent experience preferred. 6-months prior experience receiving, collecting, processing payments. CSR Supervisory Expectations: This job has no supervisory responsibilities. Work Hours Regular work hours are 7:30 AM to 5:30 PM. Employee hours vary and are dependent on business needs. The position is 40 hours per week, Monday through Friday. Benefits --- If hired to a full-time position, the company provides vacation time, sick time, paid holidays, 401(k) employer paid life insurance, health, dental, vision, pet insurance, and company discounts. Wages --- Hourly, Non-Exempt: $18.00 --- $25.00 DOE PM21 Benefits --- If hired to a full-time position , the company provides vacation time, sick time, paid holidays, 401(k) employer paid life insurance, health, dental, vision, pet insurance, and company discounts. If hired for a part-time position the company provides paid sick time and company discounts. No other benefits are offered. Z9untqGHhr

Keywords: Yoder Family of Companies, Greeley , Customer Service Representative (CSR) Coopers Auto Body Fort Collins, Hospitality & Tourism , Greeley, Colorado

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