Customer Service Manager (CSM) ABRA Auto Body- Greeley
Company: Yoder Family of Companies
Location: Greeley
Posted on: May 15, 2022
Job Description:
Company InformationCome join us in building a career with one of
the fastest growing Automotive businesses in Northern Colorado. We
are a full-service, family-owned automotive company that has been a
cornerstone business serving the automotive needs of our customers
since 1908. The Yoder Family of Companies of Companies is a full
suite of Automotive sales, service and finance companies that has
been in business for over 100 years and proudly employ over 250
people and growing strong.Auto Body Repair is a part of Yoder
CompaniesTo learn more about who we are, the services we provide
and our commitment to customer safety and satisfaction, visit , to
read our story and more!CSM Position Summary The Customer Service
Manager (CSM) is responsible for meeting or exceeding revenue
targets by capturing every viable job that comes to the door and
upselling additional services. S/he writes accurate estimates and
tracks vehicles' progress through the repair process, keeping
customers continually informed and files updated. S/he participates
in solving problems that impact the speed and quality of the
repair. S/he plays a key role in ensuring that Customer
Satisfaction Index (CSI) ratings are strong. S/he is responsible
for nurturing and cultivating a positive culture and work
environment that aligns with the mission and values of the
organization.CSM Essential Duties and Major Responsibilities
- Consistently follows companies sales process and convinces
customers to leave their vehicle for repair at the initial visit,
or to schedule the repair appropriately.
- Provides and accepts feedback and coaching on continuously
improving sales skills.
- Prepares accurate, complete estimates that minimize
supplements.
- Effectively upsells additional services.
- Partakes in file management and DRP compliance by ensuring all
RO files are completed accurately and are always up to date and
using tools, including auditing software, effectively to ensure DRP
compliance.
- Successfully manages and complies with multiple DRP
requirements.
- Serves as an active and prepared participant in morning board
meetings and admin meetings.
- Follows up on all assigned action items, including sublet
appointments.
- Maintains constant awareness of the status of his/her
customers' repairs.
- Effectively problem-solves if the customer cannot pick up the
vehicle when repairs are completed.
- Follows company policy on customer communication throughout the
repair process.
- Ensures that all customers understand the CSI survey
process.
- Maintains his/her workspace in an organized manner.
- Depending on the repair center's staffing model, the CSM may
research sourcing and pricing and place parts orders.
- Provides customers with necessary problem/solution information
and accurately/completely answers all questions.
- Reports any safety issues immediately to management.
- Properly and completely processes payments and all accompanying
paperwork.
- Advises customers about warranty protections and/or potential
cost savings.
- Consults with mechanics about necessary repairs and possible
alternatives to expensive work.Education
- High school degree or equivalent
- Automotive trade or technical school preferred.
- Experience
- 5+ years body shop CSM or estimator experienceWork HoursRegular
work hours are 7:30 AM to 5:30 PM. Employee hours vary and are
dependent on business needs. The position is 40+ hours per week,
Monday through Friday, with evening and weekends as needed to
satisfy the requirements of the position. -Employee hours vary and
are dependent on business needs.Benefits - If hired to a full-time
position, the company provides vacation time, sick time, paid
holidays, 401(k) employer paid life insurance, health, dental,
vision, pet insurance, and company discounts.Wages - Commission,
Exempt: $60,000 - $90,000 annually DOE
Keywords: Yoder Family of Companies, Greeley , Customer Service Manager (CSM) ABRA Auto Body- Greeley, Hospitality & Tourism , Greeley, Colorado
Didn't find what you're looking for? Search again!
Loading more jobs...