Customer Service Agent - Kayman Direct - Greeley
Company: Yoder Family of Companies
Posted on: May 16, 2022
Job DescriptionAre you looking for a positive culture and work
environment?Are you seeking a company with strong values?Do you
want a flexible schedule with nights and Sundays off?Come join
Kayman Direct in building a career with one of the fastest growing
Automotive businesses in Northern Colorado!Company InformationWe
are a full-service, family-owned automotive company that has been a
cornerstone business serving the automotive needs of our customers
since 1908. Kayman Direct is a part of the Yoder Family of
Companies, which is a full suite of Automotive sales, service and
finance companies that has been in business for over 100 years and
proudly employ over 250 people and growing strong.Learn more about
who we are, our story, the services we provide and our commitment
to customer safety and satisfaction, by visiting Kayman
Direct!Customer Service Agent Position Summary Kayman Direct has a
unique opportunity for both full & part-time, driven customer
service agents. Customer service agents will interact with
automotive dealerships and their customers across the country with
outbound and inbound calls. The customer service agent will
schedule appointments, make follow up calls, and build
relationships by performing ongoing and timely follow up with
customers. Essential Duties and Major Responsibilities
- Displays enthusiasm in communications with customers and works
to build a rapport with each.
- Communicates effectively with new and current customers by
phone, email, and/or text message.
- Handles/completes all assigned calls.
- Handel general inquiries from customers and direct them to the
- Maintains an ongoing customer database to assist in capturing
repeat business for each communication made.
- Flawlessly tracks communication methods and
appointments/recommendations made for each customer.
- Schedules appointments with interested buyers, maintaining
correct and complete documentation.
- Provides administrative support for all correspondence on
promotions, community events, mailers, and notifications
- Contacts customers on several platforms and process including
but not limited to phone calls, E-mail, text, instant message.
- Projects professional company image in all
communications.Education: High school degree or
equivalent.Experience: 1-3 years Retail and Customer Service
Experience; 1-3 years automotive or call center experience
preferred.Work Hours: Regular work hours are 7:00 AM to 6:00 PM.
The position is 20-40 hours per week and hours vary depending on
business needs. Work Week: Monday through Saturday, with evening
and weekends as needed to satisfy the requirements of the position.
Wage: $14.50 Hour Base + Monthly BonusesBenefits – If hired to a
full-time position, the company provides vacation time, sick time,
paid holidays, 401(k) employer paid life insurance, health, dental,
vision, pet insurance, and company discounts.If hired for a
part-time position the company provides paid sick time and company
discounts. No other benefits are offered.Powered by
Keywords: Yoder Family of Companies, Greeley , Customer Service Agent - Kayman Direct - Greeley, Hospitality & Tourism , Greeley, Colorado
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