Customer Service Agent Lead- Kayman Direct - Greeley
Company: Weld County Garage
Location: Greeley
Posted on: June 22, 2022
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Job Description:
Are you looking for a positive culture and work environment?
Want Sundays and evenings off?
Are you seeking a company with strong values?
Come join Kayman Direct in building a career with one of the
fastest growing Automotive businesses in Northern Colorado!
Company Information
We are a full-service, family-owned automotive company that has
been a cornerstone business serving the automotive needs of our
customers since 1908. Kayman Direct is a part of the Yoder Family
of Companies, which is a full suite of Automotive sales, service
and finance companies that has been in business for over 100 years
and proudly employ over 250 people and growing strong.
Learn more about who we are, our story, the services we provide and
our commitment to customer safety and satisfaction, by visiting
Kayman Direct !
Customer Service Lead Position Summary
The BDC Agent Lead is responsible for assisting the BDC Operations
Manager in planning, organizing, and controlling the Business
Development Center activities. They are directly responsible for
the BDC Agents workload per client, creating/managing processes to
streamline their daily activities, and creating/maintaining the
best workplace culture possible by eliminating obstacles toxic to
that end. Lastly, this position is responsible for maintaining the
BDC Agents work ethic, customer service skills, and
technical/operational skills by providing ongoing coaching and
growth opportunities while cultivating a positive culture and work
environment that aligns with the organization's mission and
values.
Essential Duties and Major Responsibilities
Manages requests from agents, handles their concerns and questions,
and presents them with the best possible solution to their
needs/issues.
Generates monthly schedules and oversees agents attendance.
Educates agents on terminology, policies and procedures,
expectations, call handling, defusing customers, and any additional
training necessary to increase customer satisfaction and improve
profitability.
Takes possession of the new hiring process which includes setting
up interviews, handling paperwork, and walking new agents through
the onboarding process.
Engages agents in professional dispute resolution when
interpersonal issues arise.
Obtains spiffs, reviews agents hours every pay period, and
communicates with payroll promptly.
Creates tracking and training material for agents.
Updates store assigner each day.
Continues to improve and modify any processes that will help agents
productivity.
Assists with other duties as assigned .
Education: High school degree or equivalent, associates or
bachelors preferred.
Experience: 2 -3 years Retail and Customer Service Experience; 1-3
years automotive or call center experience preferred.
Work Hours: Regular work hours are 7:00 AM to 6:00 PM. Employee
hours vary and are dependent on business needs. The schedule is
between the hours of 7:00 AM to 6:00 PM. The position is 40 hours
per week, Monday through Saturday. Employee hours vary and are
dependent on business needs.
Benefits If hired to a full-time position, the company provides
vacation time, sick time, paid holidays, 401(k) employer paid life
insurance, health, dental, vision, pet insurance, and company
discounts.
If hired for a part-time position the company provides paid sick
time and company discounts. No other benefits are offered.
Wage: $17.50 an hour + bonuses
PM21
Benefits - If hired to a full-time position , the company provides
vacation time, sick time, paid holidays, 401(k) employer paid life
insurance, health, dental, vision, pet insurance, and company
discounts.
If hired for a part-time position the company provides paid sick
time and company discounts. No other benefits are offered.
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Keywords: Weld County Garage, Greeley , Customer Service Agent Lead- Kayman Direct - Greeley, Hospitality & Tourism , Greeley, Colorado
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