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Customer Experience Manager

Company: Transwest
Location: Greeley
Posted on: October 15, 2020

Job Description:

Job Description **PLEASE NOTE: This position is located in Fort Lupton, CO*** Summit Bodyworks is an industry leading manufacturer & upfitter of custom specialty vehicles across a wide range of industries, including, mobile medical, bookmobile, outreach and law enforcement vehicles. We also operate a manufacturing & fabrication plant that produces truck & van bodies for the commercial transportation and trucking industry. We are looking for someone to lead our service team that is responsible for delivering exceptional customer experiences throughout the various aspects of the department. Those include, field and technical support that is performed through email, telephone and in person service. The role is also responsible for training & delivery of our vehicles done by staff and others across the country. Essential Duties & Responsibilities Dive excellence throughout the organization by providing input and feedback to our production, engineering and quality departments. Build a strong, customer centric team that is excited to deliver top notch service to our customers Serve as an escalation point, and problem solver that quickly adapts to changing situations Develop a system for training customers on the many aspects of the vehicles we build Manage our ticketing system and actively work to quickly and efficiently resolve any problems. WORK ENVIRONMENT & PHYSICAL ABILITIES: Requires frequent sitting, standing, balancing, bending or stooping for prolonged periods of time. Manual dexterity, fine manipulation and the ability to reach with hands and arms and lift up to 75 lbs. Must be able to operate computers and other office equipment Normal range of hearing and vision. PREFERRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS: High School Diploma or GED, Bachelors preferred Valid Drivers License with good standing MVR. A passion for customer service, with previous experience solving problems and managing people that service complex vehicles and related systems. A strong technical aptitude, effective and adaptive communication skills A willingness to manage difficult situations and satisfy customers Lead by example Experience with Salesforce and/or ERP systems (Sales orders, work orders) Experience working with a wide variety of people that actively work to make improvements and deliver positive results Strong work ethic, attention to detail and a focus on exceptional customer service. Candidates must be a motivated individual who can work independently. Excellent written and verbal communication skills Ability to successfully pass a General Abilities Assessment and Post-offer background check, physical and drug screening. **PLEASE NOTE: This position is located in Fort Lupton, CO*** Date Posted: 09-25-2020 All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Apply for this job

Keywords: Transwest, Greeley , Customer Experience Manager, Other , Greeley, Colorado

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