Customer Service

Company: Transwest
Location: Greeley
Posted on: October 15, 2020

Job Description:

Job Description **PLEASE NOTE: This position is located in Fort Lupton, CO*** The Customer Service Representative position is primarily responsible for assisting customers in a courteous andprofessional manner and accurately inputting complete customer information into the technology system, as well as answering customer, vendor, and subsidiary inquiries. The CSR is also responsible for processing orders, quotations, returns, credits, and invoices. PRINCIPAL DUTIES & RESPONSIBILITIES: Answer phones and emails to address customer questions, issues, or concerns Answer pricing and product questions Create and issue department purchase orders, estimates, and invoices Process customer orders accurately and efficiently Respond promptly to order and item status received via email, telephone, fax, and mail from customers, dealers, and subsidiaries Develop and maintain positive customer relationships Resolve customer complaints Contact and respond to client inquiries and schedule appointments Send proofs to customers Call customers when work is completed Process Tool Truck and Specialty Vehicle orders Process Transwest/Summit Bodyworks orders Assist in coordination of installs (in house & outsource) Manage all transportation requests for finished vehicles to customers, trade shows, and vehicles frombody companies Call various vendors to obtain pricing and schedule various vendors for projects Place orders with outside vendors Data entry Scan document files and other scanning projects into system software. Prepare assigned weekly reports Work with Sales and Marketing staff to ensure all materials are ready for trade shows Office support including providing administrative support to the department manager Provide open communication between all departments within the company Fill in for receptionist when required during mealtimes, sick days, and PTO Other duties as assigned by the manager EXPECTED AREAS OF COMPETENCE Excellent verbal and written communication skills Customer-focused Detail-oriented Excellent organizational skills Ability to work independently and prioritize accordingly Ability to meet tight deadlines Excellent interpersonal skills to work with customers and co-workers Demonstrated ability to work effectively with all levels of the organization in a team-orientedenvironment Ability to handle multiple priorities, and identify creative solutions to problems Ability to handle multiple daily telephone calls in a positive manner High level of energy, personal accountability and integrity Professional in attire and demeanor Strong knowledge of Google Docs Ability to follow documented procedures Ability to analyze situations and resolve problems Typing correspondence, memos, and reports; maintaining files, records, etc. EDUCATION / EXPERIENCE REQUIREMENTS High School diploma required Computer proficiency required Previous Customer Service experience preferred Basic accounting knowledge Ability to perform under pressure and demonstrate problem solving and trouble shooting skills Ability to successfully pass a General Abilities Assessment and Post-offer background check, physical anddrug screening **PLEASE NOTE: This position is located in Fort Lupton, CO*** Date Posted: 09-28-2020 All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Apply for this job

Keywords: Transwest, Greeley , Customer Service, Other , Greeley, Colorado