Concierge
Company: The Bridge at Greeley
Location: Greeley
Posted on: January 12, 2021
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Job Description:
Position Summary:The Concierge provides customer service and
reception to residents and families, primarily focused in front
lobby area, in accordance with all laws, regulations and Century
Park standard. Reports to the Business Office Manager.
Qualifications:* Must have high school diploma or equivalent* Must
be proficient with Microsoft Office (Word and Excel)* Must
demonstrate proficiency with office machines (i.e., fax,
copier/scanner)Primary Job Responsibilities:Greeter Duties:*
Demonstrates excellent customer service , including telephone
etiquette skills* Serves as community?s first greeter to all
guests, visitors, residents and families entering front lobby*
Creates and maintains a positive atmosphere of warmth and
hospitality* Interacts with all individuals professionally and
courteously* Directs concerns from individuals to appropriate
manager* Screens visitors entering the community* Assists with
keeping front lobby and workrooms neat, clean and presentable*
Closely observes lobby activity and reports unauthorized visitors
or concerns* Keeps front lobby entrance flowing and welcoming*
Keeps bell cart clean and polishes weeklyAdministrative Duties:*
Provides accurate, reliable clerical support (i.e., typing, filing,
photocopies, fax, data entry, etc.)* Receives, sorts and
distributes mail* Delivers packages to appropriate
person/department following community policy* Makes accurate,
timely entries into Events Log* Maintains lists (i.e., resident
directory, door check sheets, associate phone list, call in
sheets)* Enters resident maintenance requests in TELs system*
Maintains guest room reservations, charges and payments accurately
while keeping Housekeeping informed* Oversees resident check in
system (i.e., educates new residents, invites participation,
maintains weekly list for security)Sales / Marketing Support:*
Regularly utilizes Front Desk Inquiry Connection Sheets for
incoming inquiry calls for prospective residents* Communicates with
sales team and back up sales team so inquiry calls are handled
timely* Assists with Electronic Heath Record (EHR) system as
requestedAdditional Requirements:* Must enjoy serving seniors* Must
demonstrate excellent customer service and hospitality* Must have
good telephone etiquette* Must demonstrate trustworthiness and
dependability* Must work efficiently and effectively with little to
no supervision* Must demonstrate effective communication skills*
Must work efficiently with frequent interruptions* Must be able to
multi task* Must be able to meet deadlines* Must be cheerful and
positive* Must be responsive to resident requests* Displays
integrity and professionalism by adhering to Century Park's Code of
Ethics and completes all required compliance trainingWho We Are:At
Century Park Associates, we are dedicated to creating an enriching
lifestyle for our residents and a rewarding work environment for
our valued associates. We take pride in providing an atmosphere
where relationships of trust, leadership and personal ethics are
not only valued, but expected of all our associates. Our "people
come first" approach ensures that excellence, respect and
outstanding service are apparent in all we do as an organization.
We believe in caring for and loving our residents and strongly
support their ability to continue growing, learning and
contributing. Every day, team members at Century Park Associates
choose to go beyond their job descriptions, exceeding expectations,
on behalf of their residents. They have learned that those who go
the extra mile receive rewards happiness of heart and peace of
mind.
Keywords: The Bridge at Greeley, Greeley , Concierge, Other , Greeley, Colorado
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here to apply!
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