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CUSTOMER SERVICE REPRESENTATIVE

Company: JBS USA
Location: Greeley
Posted on: January 14, 2021

Job Description:

DescriptionPosition at Pilgrim's Pilgrim's is the second largest chicken producer in the world, with operations in the U.S., Puerto Rico, Mexico and the U.K. Pilgrim's processes, prepares, packages and delivers fresh, further-processed and value-added poultry products for sale to customers in more than 100 countries, employs more than 50,000 people and contracts with more than 5,200 family farmers. Pilgrim's is headquartered in beautiful Greeley, Colorado, at the JBS USA corporate office where our 1,200 employees enjoy more than 300 days of sunshine a year.Responsibilities:Interact with customers and consumers regarding quality complaints and product inquires through the following avenues: "1-800" numbers, website, mail, and emailEducate the customer/consumer on product characteristics, company policies, and other processes/practices that our company adheres toProfessionally handle complaints by diffusing the emotional element, collecting information, and resolving promptlyManage the complaint workflow/process by entering information into database, sending quality incidents to QA managers for investigation, collecting responses, and following up with the customerAct as liaison between customers and internal departmentsManage relationships with our Key AccountsProvide daily and weekly reports to the business about complaint issuesMaintain a balance between company policy and customer benefit in decision makingContinuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experienceAbility to develop relationships with key customersConflict resolution and ability to be a creative problem solverData conversion and analyticsQualifications: A minimum of 2 - 3 years of customer service or equivalent experience requiredExcellent communication skillsExcellent organizational skills and ability to multi-taskHighly developed sense of integrity and commitment to customer satisfactionComplete confidentialityIntermediate skills required for Microsoft Excel, Word, and OutlookProblem solve/root cause analysisKnowledge of SAP a plusHigh School diploma/GED required, college experience preferredThe applicant who fills this position will be eligible for the following compensation and benefits:Benefits: Vision, Medical, and Dental coverage begin after 60 days of employment;Paid Time Off: sick leave, vacation, and 6 company observed holidays;401(k): eligible after 90 days of employment including company match which begins after the first year of service and follows the company vesting scheduleBase salary range of $13.07 - $16.35 per hour.The Company is dedicated to ensuring a safe and secure environment for our team members and visitors. To assist in achieving that goal, we conduct a drug, alcohol, and background checks for all new team members post-offer and prior to the start of employment. The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work.EOE/M/F/Vet/Disabled

Keywords: JBS USA, Greeley , CUSTOMER SERVICE REPRESENTATIVE, Other , Greeley, Colorado

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