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Service Advisor

Company: Ehrlich Toyota
Location: Greeley
Posted on: June 9, 2021

Job Description:

About UsSince 1946, we have been locally family owned and operated. We take great pride in passionately serving our guests and our commitment to excellence is deeply rooted and driven by honesty, integrity, and a commitment to always doing the right thing. Because, our entire team operates in this manner, our guests are truly able to experience the Ehrlich Family Advantage. Our employees and customers have always been our most precious asset. If you want to be apart of a growing team, we welcome you to apply!Benefits Medical Plan Dental Plan Vision Plan Ancillary Benefits Paid Time Off Team-Oriented Culture Employee Outings Opportunities for advancementResponsibilities Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. Ensure the daily inventory of technicians' time is consistently sold to service customers. Distribute work between technicians efficiently. Answer technical questions about vehicle problems, warranties, services, and repairs. Maintain Customer Success Index at or above company standards. Assist in diagnosing vehicle problems; order parts and tools as necessary. Oversee administration of warranty claims as well as training and supervising of service department. Reinforces company policies and adheres to company standards. Encourages compliance with applicable laws and regulations. Maintain good working relationship with factory(s) and foster positive employee relations.Qualifications Organized and friendly personality Demonstrated ability to manage others Time management skills Fantastic communication skills with your customers Professional, well-groomed personal appearance Consistent record of service and sales success Strong record of positive customer satisfaction results Team oriented and self-motivated Able to work with little supervision Clean driving record and valid driver's licenseWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: Ehrlich Toyota, Greeley , Service Advisor, Other , Greeley, Colorado

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