The Case Manager directs and facilitates the delivery of
appropriate support services for participant households as
indicated by relevant service modalities. Job duties include
conducting needs-based and program eligibility assessments,
engaging in community outreach, providing case management services,
and program-wide service coordination. Case Manager is charged with
making demonstrable progress towards obtaining and applying
knowledge and experience in field-relevant best practices and
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides case management services to Program Clients.
Responsible for identifying and serving the unique needs of
participant households participating in Volunteers of America
programs; uses screening and assessment tools to ensure completion
of needs-based screenings.
Responsible for understanding and implementing the assigned
program according to program funder and Volunteers of America
standards and expectations.
Conducts community-wide outreach to identify eligible
participant households presenting with substantial barriers to
Provides group educational and other activities for current or
prospective program clients as assigned.
Supports team members by serving as a resource for analyzing and
solving problems and staying abreast of current issues and theories
within the field.
Attends orientations, trainings, education programs, staff
meetings, community meetings, conferences, and workshops as
requested and applicable to meet the needs of the position
May provide training and mentorship to team members and
community stakeholders regarding best practices in relevant service
models and practices.
Promptly and clearly documents all client interactions along
with required eligibility and demographic information using
designated data bases.
Performs duties in a professional manner by maintaining the
confidentially of all information and by participating effectively
within and across teams.
Participates in professional development activities to promote
the development of knowledge and experience in field-relevant best
practices and standards and makes demonstrable progress towards
working in accordance with these practices and standards.
Performs all other duties as assigned.
Models core culture attributes of VOACO that include AIRS
(Accountability, Integrity, Respect and Service).
Models and VOACOs three strategical critical virtues of HHS
(Hungry, Humble, People Smart).
MINIMUM QUALIFICATIONS OF POSITION
Bachelors degree in human services, social work, or a closely
related field or related experience.
One year of direct experience in the provision of human
Must possess a Colorado drivers license and state-mandated
Must possess a personal vehicle that may be used for
work-related travel (reimbursement for mileage is available).
Must complete agency and program credentialing within 12 weeks
of hire and maintain credentialing standards thereafter.
PREFERRED QUALIFICATIONS OF POSITION
SOAR (SSI/SSDI Outreach, Access, and Recovery) Certification
KNOWLEDGE AND SKILLS
Knowledge and skill in the application of Harm Reduction,
Critical Time Intervention, Motivational Interviewing, Trauma
Informed Care, and Housing First Principles.
Ability to respectfully and professionally serve individuals
hailing from diverse backgrounds, cultures, ideologies, and
Ability to work and thrive within a diverse, multicultural team
Ability to take initiative and work independently.
Ability to communicate effectively verbally and in writing.
Proficient computer skills, to include proficiency with the
following: Microsoft Office Suite (Word, Excel, PowerPoint,
Outlook); communication and collaboration tools (Slack, Zoom,
Google Teams); digital calendars (Google, Outlook); file sharing
programs (Dropbox, Google Drive); and project management software
Proficient with Windows operating system.
Ability to apply appropriate self-care in the face of often
difficult and/or traumatic situations which commonly present while
working with persons in need of services.
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
Travel throughout the programs service area is required on a
Must be able to work in diverse environments such as homeless
shelters, service facilities, streets, offices, and all other
locations as necessary to fulfill program objectives.
Bending, Climbing, Stooping, Kneeling, Reaching, Crouching,
Squatting, Lifting (30 to 50 pounds) Balancing, Standing, Sitting,
Hand/Foot motions, Walking, Seeing (Close and distant vision,
Detect, Determine, Perceive, Identify, Recognize, Judge, Observe,
Inspect, Assess, Estimate), Depth Perception, Hearing/Listening,
Speaking/Shouting (Communicate, Discern, Convey, Express,
Exchange), Use of Hands/Fingers (Grasping, Holding, Touching),
Thinking, Calculating, Memory/Recall, Exposure to Indoor and
POSITION TYPE AND EXPECTED HOURS OF WORK
Work hours may vary but comprise a 40-hour workweek with
occasional overtime requirements.
Program service areas vary.
Position Salary Range :
$18.77 - $23.02
Based on experience
Benefit eligibility is based on job type/status
Paid Time Off
Pension and 403b Retirement Plan
Health, Dental, Vision, Pet Insurances
Life Insurance (Including Accidental Death & Dismemberment)
Short Term & Long Term Disability
Employee Assistance/Work Life Balance Program
Employee Discount Program
LifeLock with Norton