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Patient Financial Services Representative Bad Debt

Company: Banner Health
Location: Greeley
Posted on: June 10, 2021

Job Description:

Primary City/State:Greeley, ColoradoDepartment Name:Acute Self Pay & Cust Svc-CorpWork Shift:DayJob Category:Revenue CyclePrimary Location Starting Range:$14.35/hr - $17.94/hrIn accordance with Colorado's EPEWA Equal Pay Transparency Rules.Great careers are built at Banner Health. We understand that talented health care professionals appreciate having options. We are proud to offer our team members many career and lifestyle choices throughout our network of facilities. Apply today, this could be the perfect opportunity for you.Located just 45 minutes north of Denver, Northern Colorado offers trendy restaurants, a thriving retail sector, and endless cultural amenities. Between wildflower-filled meadows and spectacular views of the Rocky Mountains, you will find adventures by horse, mountain bike and boat plus, endless hiking trails and world class skiing.Bring your excellent customer service skills and billing experience to the Ambulatory Billing Office in Greeley and become a full time 40 hour a week Patient Financial Services Representative on the Bad Debt team! In this role, you will have the opportunity to work bad debt recon and patient balance management. You will work Monday through Friday with a shift from 8:30am - 5pm.Starting pay rate for this role is $14.35, up to $21.52 based on years of experience and education. If you like work that requires great attention to detail and an ability to critically think through different scenarios, this position may be for you so apply today!Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.POSITION SUMMARYThis position coordinates and facilitates patient billing and collection activities in one or more assigned areas of billing, payment posting, collections, payor claims research, and other accounts receivable work. Works as a member of a team to ensure reimbursement for services in a timely and accurate manner.CORE FUNCTIONS1. May be assigned to process payments, adjustments, claims, correspondence, refunds, denials, financial/charity applications, and/or payment plans in an accurate and timely manner, meeting goals in work quality and productivity. Coordinates with other staff members and physician office staff as necessary ensure correct processing.2. As assigned, reconciles, balances and pursues account balances and payments, and/or denials, working with payor remits, facility contracts, payor customer service, provider representatives, spreadsheets and the company's collection/self-pay policies to ensure maximum reimbursement.3. May be assigned to research payments, denials and/or accounts to determine short/over payments, contract discrepancies, incorrect financial classes, internal/external errors. Makes appeals and corrections as necessary.4. Builds strong working relationships with assigned business units, hospital departments or provider offices. Identifies trends in payment issues and communicates with internal and external customers as appropriate to educate and correct problems. Provides assistance and excellent customer service to these internal clients.5. Responds to incoming calls and makes outbound calls as required to resolve billing, payment and accounting issues. Provides assistance and excellent customer service to patients, patient families, providers, and other internal and external customers.6. Works as a member of the patient financial services team to achieve goals in days and dollars of outstanding accounts. Reduces Accounts Receivable balances.7. Uses systems to document and to provide statistical data, prepare issues list(s) and to communicate with payors accurately.8. Works independently under general supervision, following defined standards and procedures. Reports to a Supervisor or Manger. Uses critical thinking skills to solve problems and reconcile accounts in a timely manner. External customers include all hospital patients, patient families and all third party payers. Internal customers include facility medical records and patient financial services staff, attorneys, and central services staff members.MINIMUM QUALIFICATIONSHigh school diploma/GED or equivalent working knowledge.Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.PREFERRED QUALIFICATIONSWork experience with the Company's systems and processes is preferred. Previous cash collections experience is preferred.Additional related education and/or experience preferred.

Keywords: Banner Health, Greeley , Patient Financial Services Representative Bad Debt, Other , Greeley, Colorado

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