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Mail room associate

Company: UST Global
Location: Sidney
Posted on: November 17, 2021

Job Description:

Role Proficiency: A Voice Associate should under continuous guidance be able to take customer support calls effectively and efficiently; follow the SOPs to complete the process and endeavour to resolve the issue or escalate to a more knowledgeable person to resolve in alignment with SLAs.rnA Data Associate should under continuous guidance effectively and efficiently process transactions assigned in a timely manner and ensure that quality of output and accuracy of information is maintained in alignment with SLAs. Outcomes: Acts under continuous guidance and support to achieve the following: * Service Level Agreement (SLAs) specified by the client in terms of quality productivity and schedule should be managed to ensure 100% adherence. * Data: Enter and verify data; follow the SOP to ensure completion of tasks * Voice: Customer calls responses and any updates or edits to workflow based on after call work should be performed per directions. * Should be aware of any clients process product and updates and ensure 100% compliance towards the same. * Address any problems with the supervisor /QA to ensure maximum productivity and efficiency. Additional Comments: None

Keywords: UST Global, Greeley , Mail room associate, Other , Sidney, Colorado

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