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Customer Service Representative - Remote

Company: Faneuil
Location: Scottsbluff
Posted on: January 9, 2022

Job Description:

Faneuil is hiring Customer Service Representatives to work from home! Customer Service Representatives will handle inbound inquiries related to utility account questions, issues, billing and payments.

  • At this time we are NOT able to hire in the following states: Alaska, Hawaii, Mississippi, New Hampshire, Oregon, Rhode Island, Vermont & the Virgin Islands.
  • Respond to various customers billing and service related inquiries via telephone and in writing
  • Enroll new customers, offering appropriate products and services
  • Offer new products and services to existing customers
  • Process payments for current or outstanding balances
  • Collect outstanding balances and/or negotiate appropriate payment arrangements
  • Utilize various Faneuil and client software packages
  • Ensure Customer Satisfaction & First Call Resolution
  • High school diploma or equivalent required
  • Computer proficiency including strong Microsoft Office skills and multitasking abilities
  • Performance focused and display a flexible attitude
  • Excellent call handling skills are required.
  • 1 year experience of working within Customer Service environment
  • 1 year utility experience preferred Advanced problem solving skills
  • Above average analytical ability and mathematical skills
  • Excellent communication skills, both written and verbal

Keywords: Faneuil, Greeley , Customer Service Representative - Remote, Other , Scottsbluff, Colorado

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