Parts Counterperson - Weld County Garage
Company: Yoder Family of Companies
Location: Greeley
Posted on: September 18, 2023
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Job Description:
Job description
Come join us in building a career with one of the fastest-growing
Automotive businesses in Northern Colorado!
Voted one of northern Colorado's best places to work.
Who Are We? We are a state-of-the-art automotive company built on
strong family values that have been a cornerstone of the community
since 1908. Our businesses are dedicated and committed to serving
the Northern Colorado community with best-in-class service, sales,
repairs, and customer service. We care for thousands of customers
every year because of the dedicated, committed, and professionally
trained members of the Yoder Family of Companies.
Weld County Garage is a part of The Yoder Family of Companies
Rooted in Faith/Community Driven
What Would You Do? The right candidate will be the initial contact
for guests when they call or come into the Parts Department and is
responsible for assisting guests with locating the appropriate
part, giving them pricing, and handling payment. This person is
responsible for ordering parts the shop needs, assisting techs with
any questions they may have, and cultivating a positive culture and
work environment that aligns with the organization's mission and
values.
What will you be responsible for?
Assists customers with returns, selecting required parts, suggests
companion requirements, offers specials, and ensures the customer
is exposed to the full product line.
Pulls purchased parts from stock, and if part(s) is unavailable,
determines availability and submits appropriate order if requested
by the customer.
Answers phone calls, establishes good working relationships with
customers, responds to questions, provides price quotes and advises
them on warranty repairs and alternatives to expensive work.
Assists outside sales representatives with their orders as
assigned/needed.
Verifies "will call" and "back-order" files each week and returns
to vendors or stocks those items not required.
Maintains Customer Satisfaction Index rating at company goal or at
least comparable to that of the manufacturer, zone, or regional
average.
Ensures that all parts-related documents are accounted for and
obtains complete and accurate customer and vehicle data.
Gives all customers fair estimates on costs and time required;
calls customers to inform them of changes in order, pick-up time,
and updates them on progress when not on time.
Properly and completely processes payments and all accompanying
paperwork.
Advises customers about warranty protections and/or potential cost
savings.
Do you have the necessary education and experience?High school
degree or equivalent, automotive trade school preferred.
1 year experience in Dealership Parts required, five-plus years of
progressive experience in auto parts service preferred.
What are the total Rewards?
CULTURE!!!
Commission compensation, Exempt: $50k-$80k annually
Competitive vacation time, sick time, paid holidays, profit
sharing, 401(k) employer-paid life insurance, health, dental,
vision, and pet insurance, and company discounts for full-time
positions.
PM21
Keywords: Yoder Family of Companies, Greeley , Parts Counterperson - Weld County Garage, Other , Greeley, Colorado
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