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IT Triage Specialist

Company: Professional Finance Company Inc
Location: Greeley
Posted on: May 12, 2024

Job Description:

Description: Position Summary: Responsible for all technological matters for PFC and its subsidiariesPosition Responsibilities

  • Serve as first point of contact for employees seeking technical assistance
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions
  • Work with the system administrator to do maintenance
  • Direct unresolved issues to the next level of support personnel
  • Configure and maintain desktop computers
  • Provide accurate information on technology and IT services
  • Maintain the building access and security systems
  • Maintain telephones and the phone system
  • Install, make changes, and repair computer hardware and software
  • Follow-up and update status on unresolved issues
  • Identify and suggest possible improvements on procedures
  • Writing, editing, and revising technical documents
  • Other duties and responsibilities as may be assigned periodically by management
  • This position is required to be in office full time to assist with all in office responsibilities Requirements:Essential Skills and Abilities
    • Proven experience in a customer service role
    • Good understanding of computer systems, mobile devices, and other technology
    • Ability to diagnose and resolve basic technical issues
    • Excellent communication skills
    • Detail oriented to keep detailed notes on tickets
    • Strong analytical, organizational, time management and multi-tasking skillsRequired Education and Experience
      • Minimum Associates Degree in Information Systems; Bachelor's Degree is Preferred
      • Minimum of two years of experience in the Information Systems fieldReporting to this position: No direct reportsPhysical demands and working environmentThe physical demands and working environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
        • Physical demands: While performing duties of the job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employees must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, and the ability to adjust focus.
        • Working environment: The noise level in the work environment is usually minimal and moderate.General sign-off: The employee is expected to adhere to all company policies.I have read and understand this explanation and job description.Compensation details: 55000-65000 Yearly SalaryPIf05685acfb13-31181-34405292

Keywords: Professional Finance Company Inc, Greeley , IT Triage Specialist, Other , Greeley, Colorado

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