Patient Account Rep
Company: Professional Finance Company Inc
Location: Greeley
Posted on: September 28, 2024
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Job Description:
Description:Position Summary: Responsible for helping patients
resolve their accounts.Position ResponsibilitiesReceive inbound
calls and make outbound calls to patients regarding their self-pay
and balance-after-insurance medical accounts through designated
dialer pools as assigned Address questions patients may have
regarding their accounts.Secure timely repayment of accounts within
client parametersTake and report payment informationHelp patient
understand their financial obligationEducate patients regarding
their payment options in a professional and ethical
mannerFacilitate appropriate account resolution in coordination
with other FPRS departments in the occasional circumstance in which
the account may not, or may not yet be, entirely patient's
responsibilityNegotiate payment arrangements with patientsUpdate
demographic information on accountsVerify the patient's identity
prior to disclosing informationDisposition accounts appropriately
once the file has been workedBe logged into the dialer and ready
for calls at your shift start timeRespect your fellow coworkers,
management, clients and consumersAdhere to PFC Core Values, Mission
and Vision StatementsMaintain productivity as defined by Key
Performance IndicatorsOther duties and responsibilities as may be
assigned periodically by managementIf tested for PAR II or PAR III
you may be asked to perform the following:Assist in monthly or
quarterly trainingsCalculate and appropriately approve settle in
full discountsAssist in shadowing PAR level representatives and
provide feedbackMentor PAR level representativesAssist in
Multichannel effortsRequirements:Essential Skills and
AbilitiesStrong customer service, interpersonal and communication
skillsStrong computer and phone etiquette skills Strong analytical,
organizational, time management and multi-tasking skillsMaintain a
professional appearance and positive attitude and imageAbility to
work in a fast paces environment and maintain workflow
standardsRequired Education and ExperienceHigh School Diploma or
GED or relevant experience that is equivalentMedical office
experience is a plus, but not required Reporting to this position:
No direct reportsPhysical demands and working environmentThe
physical demands and working environment characteristics described
here are representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.Physical demands:
While performing duties of the job, the employee is occasionally
required to stand; walk; sit; use hands to finger, handle, or feel
objects, tools, or controls; reach with hands and arms; talk and
hear. Employees must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by the job include close vision,
distance vision, color vision, and the ability to adjust
focus.Working environment: The noise level in the work environment
is usually minimal and moderate.General sign-off: The employee is
expected to adhere to all company policies.Compensation details:
16-20 Hourly WagePIeccb7c290641-25660-35669766
Keywords: Professional Finance Company Inc, Greeley , Patient Account Rep, Other , Greeley, Colorado
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