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Guest Services Representative - Rodarte Community Center

Company: City of Greeley
Location: Greeley
Posted on: January 15, 2022

Job Description:

Salary Range: $12.32 - $17.28 Hourly

Hiring Range: $12.32 - $15.75 Hourly

Job Summary:

Guest Services Representatives are an integral part of the Recreation Division with the City of Greeley and are responsible for providing quality customer service to patrons of the Rodarte Community Center. This position assists with daily facility operations and provides information to patrons regarding facilities, programs, services and events. These positions will also process class and activity registrations.

This is a continuous posting and may be closed at any time.

Experience, Knowledge, Skills:

* Current certification in CPR, First Aid and AED or ability to obtain within 3 months of hire required.
* Experience and knowledge of computer operations and use of software packages including Microsoft Office applications preferred.
* Spanish/English bilingual skills preferred.

Essentail Functions:

Customer Service

* Greet all patrons in a timely manner and ensure safety of all members.
* Answer and transfer a high volume of telephone calls.
* Provide courteous service to patrons requiring program registrations, facility bookings and daily use of the facility.
* Give patrons tours of the facility and information regarding the Recreational Facility.
* Provide quality customer service through the development of relationships with participants, community members, and various organizations.
* Participate in regular team meetings to ensure consistency is maintained.
* This position also assists with duties in childcare. This may require helping children between the ages of 5-13, additional cleaning, ensuring the safety of children while in the care of the Rodarte Communtiy Center.

Technology and Risk Management

* Learn and use recreation management software, RecTrac and Brightwheel for entry desk operations: including membership sales, program registration, facility rentals and point of sale services.
* Assist with ensuring marketing materials, website, and social media sites are updated with accurate information.
* Follow and assist in the enforcement of risk management and emergency response trainings.

Memberships and Operations

* Process and assist with promoting membership sales at all recreation facilities.
* Aid patrons in registrations for activities, programs, and events.
* Maintain and update family and organization accounts.
* Reserve park shelter and areas for specific days during designated hours.

Work Environment:

* Frequent and heavy contact with the public and City employees in person and by telephone.
* Frequent interruptions.
* Flexibility to work early mornings, weekdays, nights, weekends, evenings and holidays.
* Work is performed in an open office environment with heavy noise levels, at times.

Physical Requirements:

* Vision to perform physical activities, read computer keyboards, reference books and other written documents
* Strength and stamina enough to walk, stand, stretch, bend, lift or carry up to 50 lbs
* Manual dexterity enough to complete daily work such as operate computer keyboards, drive and operate motor vehicles, and operate other office equipment and complete paperwork

Keywords: City of Greeley, Greeley , Guest Services Representative - Rodarte Community Center, Sales , Greeley, Colorado

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